Frequently Asked Questions
Your guide to shopping with Mirabell HK
What are your shipping costs and delivery times for Hong Kong?
We offer free standard shipping on all local orders over HK$500. For orders below this amount, a flat rate of HK$30 applies. Delivery typically takes 2-4 business days.
What is Mirabell HK's return and exchange policy?
We offer a 14-day return policy for unworn items in their original packaging. Please ensure the tags are intact and provide the original receipt for a full refund or exchange.
How do I determine the correct shoe size?
Each product page features a detailed size guide. Since we carry international brands, we provide a conversion chart between EU, US, and UK sizing to help you find the perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like AliPay HK, WeChat Pay, and Octopus for your convenience.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email notification containing a tracking number and a link to our courier's website to monitor your delivery status.
Are the products sold on Mirabell HK authentic?
Absolutely. Mirabell HK is an authorized retailer for all the brands we carry, ensuring that every pair of shoes and accessory is 100% genuine and sourced directly from the manufacturers.